How to find a good removalist.
In fact anybody you can truly depend on is not easy to find these days.
The baby boomers of the 50′s used to enjoy some terrific, service, but times have changed (for the worse) and these days such good service is sadly lacking from most industries.
Of course there still exists some fantastic old fashioned service, (we pride ourselves on being in this category) but in the main such service is a thing of the past.
So how do you pick a good removalist, or anyone else in the service industry?
The first clue to finding a reliable service provider, comes from the point of contact.
It doesn’t matter if it’s by website, ‘phone, face to face or by any other means, your first and most vital clue is that initial contact.
If it’s by website you can gauge a feel for your service provider by the words and how genuine and sincere they come across.
You can tell the difference between rhetoric and sincerity.
On the ‘phone is better as the human voice and demeanour of your service provider will give you a huge clue as to what you are dealing with.
For example, if they had an answer phone and promised to get back to you, did they get back to you within the time frame you would expect, or did they even bother to call you back at all. This clearly sets the stage as to whether they are going to be a reliable removalist or not.
Their attitude whilst talking to you is another biggy.
A complaint (to my advantage) I hear way too often is something like…. “you are so nice and polite, that’s why I prefer to deal with you, the last chap I spoke to was so rude” etc. etc.
Does this sound familiar?
Face to face is the very best way, as they can’t hide or mask their demeanor. This however is not the most common way we find our service providers.
Even as I write this, I have just had a customer call and book a removal for which I quoted $265.00. As this was only a small removal but going a fair distance, even I was a little taken aback at the price I quoted as I felt it was quite high for what it was, but given the milage it was the best I could do.
I was surprised when the client jumped at the price and therefore the job.
He then went on to explain, that the cheapest quote he had received was $600 plus.
Am I that ridiculously cheap? No!
I do believe however that the other quotes were a total rip-off.
A client phoned me a few days ago and booked me to move some personal belongings for which I quoted a fair price. The client accepted the quote and explained to me that the police would be there as it was a domestic situation. I said that was no problem, other than the fact that it may cost a little more if there were any major delays due to this.
The client then told me, and I quote, “you are much nicer than the last removalist. When he heard the police were going to be there he didn’t want any part of it” unquote.
Mmmmmm, sound a little strange to me, what do you think?
Yet another large removal that Chris and I attended just yesterday, resulted in a very happy client stating he would recommend us to anyone and how the removalist who moved him there had another helper sitting in the truck who refused to even get out of the truck and help.
Yes, he was part of the deal.
The client had to help with the unloading himself, which resulted in a dispute over payment on completion.
I totally believe this client, as it was easy to tell that this client was a very genuine and sincere person.
These comments and many, many more like them, happen on a very regular basis.
Personally, I don’t understand where these types are coming from.
They are in business to earn a living, times are tough, removalists are a dime-a-dozen (not the good ones) and business is business.
As with people from all walks of life, there are always two sides to a story, and sadly, as nice as we try to be, we still get customers who will either try to take advantage of you or are just plain difficult, but hey! that’s life.
For every problem customer, we get dozens of great clients who appreciate and understand where we are coming from in trying to give them the service they are paying for and deserve.
The bottom line in finding a good service provider is the good old ‘gut feeling’.
These people are going to come into your life (momentarily) and be handling you personal belongings and going into every room in your house, and on most occasions you don’t know them from a bar of soap.
If it feels right, trust your instincts.
I hope this has been some help in giving you an insight into choosing a good reliable removalist.
Now you have to trust your instincts.
from Warren and Chris.
Your local removalists.